Shipping & Returns
RETURN AND REFUNDABLE POLICY
We strongly believe in HGH-dude.net products and values and want every customer to be satisfied. However due to inevitable fraudulent activity on the web we have set the guidelines below.
ALL SALES ARE FINAL. You may NOT return any item purchased online from HGH-dude.net for any reason. We do accept order cancellations and money back refund for orders before they are shipped. The product ship date is the date of shipping notificcation. Refunds will be applied to returns in any condition and will be issued via your original form of payment. We will simply ask you to answer a few brief questions about why you didnt like the product and refund your money.
If your order was cancelled prior to shipment from our warehouse then you WILL qualify for a refund. Refunds processed through credit card transactions may take over a week to appear in bank statements (nothing we can do to expedite this after we process the return.) A full amount refund will be applied, please allow one week for refunds to be processed.
Refundable products include any items that were not already shipped to you and cancelled prior to shipping notification.
General Shipping Information
Some of our products ship directly from China and other products ship from the United States
We have four shipping costs and options
Shipping 1 - FREE, we offer free shipping on order of at least $200 value, this is our regular shipping office, if shipment is coming from China it will be shipped via Registered Honk Kong Post. If shipment is coming from the United States it will be shipped via First Class or Priority Mail.
Shipping 2 - $20, for orders of $200 or less value we have a flat $20 charge, this is our regular shipping office, if shipment is coming from China it will be shipped via Registered Honk Kong Post. If shipment is coming from the United States it might be eligible for free shipping or you will receive a shipping quote for less than $20 shipping charge
Shipping 3 - $40, for any order you can add expedited shipping, this is our recommended shipping for certain areas of the United States and certain countries. if shipment is coming from China it will be shipped via EMS. If shipment is coming from the United States and you would like it expedited you will receive a quote for expedited shipping for less than $40 shipping charge
Shipping 4 - $60, for any INTERNATIONAL order. For any orders outside of the United States and specifically for certain countires. This will be shipped via DHL.
Please note we reserve the right to chnge shipping couriers and providers. Shipping charges might change in special circumstances. We cannot control who delivers your local mail. For example we do not control who Registered Honk Kong Post or EMS will contract with in order to deliver your product in your country.
We typically ship products within 24-48 hours of receiving orders however we only ship products between Monday and Friday. Orders received after 5pm Central Time on Friday will ship the following Monday. All products that are shipped within the USA are shipped via US Postal Service Priority Mail service with USPS Tracking. Orders can be tracked on the USPS Website (http://usps.com). Please use your correct email address in your order so that we can deliver your tracking number or let you know of any issues with your order.
We CANNOT ship to Italy, Germany or most of Eastern Europe. We have tried our best to not include countries we do not ship to in our order form. When in doubt, please ask prior to ordering.
Shipments will be sent out within 48 business hours; Subject to delays outside our control.
We accept the following forms of payment: Visa, Mastercard, Amex and Pre Paid Credit Cards
Once we have shipped your order all sales are final. Due to the nature of our products we do no offer refunds, returns or advice on the administration of our products in your research experiments.